SHIPPING & RETURNS

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All products are shipped from the Netherlands.

All orders are shipped with DHL with the exception of Belgium, these are shipped with PostNL. All shipments are shipped safely with track and trace. The shipping costs remain the same for each order quantity. We do not ship to a PO Box. Please provide a physical address.

Do you have any questions about the delivery? Please contact our colleagues via the link in your email about the delivery date.

RETURNS

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including your original shipping costs. Only the costs for returning from home to the webshop are at your own expense. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via hello@skintoneskin.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

RETURN PROCESS

1. Print the return form and fill it in.
2. Report your return to us by email (hello@skintoneskin.com), attaching the return form.
3. Take the package to a parcel point.
4. Upon receipt of your return, the purchase amount will be refunded to your account within 14 days.