FAQ
All products are shipped from the Netherlands and delivered by DHL, with the exception of orders for Belgium, which are shipped via PostNL. To ensure safe delivery, shipments are tracked. Shipping costs are constant regardless of the size of the order, and delivery to a PO box is not possible. Provide a physical address. If there are any questions about your delivery, please do not hesitate to contact our colleagues via the link in your email with the estimated delivery date.
| Country | Postage costs | Delivery time |
|---|---|---|
| The Netherlands | €5.95 | Orders placed before 11:00 PM will be shipped the same working day. Orders placed over the weekend will be delivered on Mondays. |
| EU | €6.95 |
Belgium: orders placed before 10:00 PM will be shipped the same working day. Orders placed over the weekend will be delivered on Mondays. Otherwise: 2-5 business days. |
| Worldwide | €14.95 | 5 working days. |
FAQ
After completing your order, we will send you an email with an overview of your order. You can use this to check again whether your order and the address provided are complete and correct.
Orders placed before 11:00 PM will be shipped the same working day. Orders placed over the weekend will be delivered on Mondays.
If you have a question about any of our products, please feel free
Contact us. You can use the contact form on our website for this
fill it out, respond via the chat box or by sending us an email.
If you have accidentally made a mistake in your address details, please email us as soon as possible. We can make changes to the address within 24 hours, after which this is no longer possible. If the change of address is not communicated to us within 24 hours of placing the order, we will not refund or refund your money.
You can still cancel your order as long as it has not yet been shipped. Please always contact us before canceling your order. Once your order has been shipped, it cannot be canceled.
You can always return products from our webshop, as long as they are still in the original packaging. Even if products do not arrive to you in optimal condition (for example damaged or defective), we always offer a 100% money back guarantee. The return costs are for your own account. As soon as we have received your return shipment, we will immediately refund the purchase amount including your original shipping costs to your account.
Certainly, we are happy to help you! Send us your question or comment by e-mail, chatbox or via the contact form on our website and we will get back to you as soon as possible.
may get back to you.